Refund and Returns Policy

Our delivery staff makes sure you receive the exact thing you bought thanks to our stringent quality assurance procedures.

However, we provide a simple return policy in the event that you receive a different item or the product has a manufacturing flaw. Before beginning a purchase or product return, it is crucial to understand these points.
When you receive the product, bear the following in mind:
• Refuse any merchandise that appears to have been tampered with by the delivery service.
• As further evidence, kindly record yourself opening the packaging on camera.
• If you are unsure about the product’s validity, don’t open the seal.
Only when the aforementioned requirements are satisfied will returns be accepted.
• The item is returned in its original packaging and is undamaged with no scratches or dents.
• The product package is kept undamaged and free of scratches or grease stains.
• The item is unopened and in the same state as when it was received (with no sign of installation)
• A return request should be made if the part(s) that were delivered were damaged.

Return Process:

• Customers can start the return process by emailing info@alisan.co.in.
• Customers must inspect the shipment for physical damage, and if any is discovered, they must note it in the logistics company’s POD (Proof of Delivery) paperwork.
• We advise taking pictures of unopened parcels and recording a product unboxing video. Share any issues you have with the product at info@alisan.co.in.
•Do record a video of yourself repacking the merchandise in case of a return. The company’s supplied +91-7982671718 must receive this video.
• The customer should ensure that the products are correctly repackaged while returning the shipment to prevent damage in transit, as the company will not be responsible for refunds or returns if the part was damaged (while being returned).

Refunds:

• The reimbursement would take place a day after the returned item was received, examined, and accepted by our QC staff.

•The refund amount typically takes 5-7 business days to appear in your source account. The customer will receive information about the refund transfer.

•Please get in touch with your bank if you don’t receive the refund within the specified window of time.

• If you need any assistance, feel free to contact us at 1800-1211-300
Refund Payment: In order to protect Payer, refunds will be done only through the Original Mode of Payment and to the same account from which it originated i.e the Source account.

Shipping:

General: We make every effort to have up-to-date stock counts on our website, but occasionally there may be a discrepancy in stock levels, making it impossible for us to fulfil all of your orders at the time of purchase. If this happens, we will send you the products that are in stock and then get in touch with you to ask if you’d rather wait for the item to be restocked or have a refund issued.
Shipping Fees: At this time, there are no shipping fees associated with delivering items across India.
Delivery Schedule: Domestic shipments typically take 7 to 10 days to reach their destination. Orders are typically shipped out within 1-3 days of being paid for. Before the order has been shipped, we can amend the address for requests for change of delivery address. Changes to delivery addresses must be communicated to us via email at info@alisan.co.in. If an item is out of stock, we will hold off on shipping your purchase until it becomes available. While we wait for this item, the current products on the order will be reserved. Please get in touch with us so that we may look into the situation if the delivery time was longer than anticipated.

Tracking Notifications: Customer tracking links will be sent to your Whatsapp number after dispatch, allowing customers to follow the status of their shipments based on the most recent information made accessible by the shipping company.
• Taxes: Tax has already been deducted from the item’s price as it is shown on the website.
• Insurance: Parcels are protected against loss and damage up to the courier-specified value.
• If your package is lost in transit, we’ll start the refund or replacement process as soon as the courier has finished its investigation and determined that the package is lost.
Note: Our most precious assets are our customers. If you do need to request a refund, our staff will work with you to make the process as smooth as possible.
For any queries, please feel free to get in touch with us at info@alisan.co.in